Working with leading edge Contactless Smart Card technology, your key challenge is to spearhead the evolution of Automatic Fare Collection (AFC) equipment. Your job includes requirements gathering, design and development of multiple public transport e-payment devices. Typical devices include bus fare collection devices and rail fare collection gates. You need to investigate reported issues and improve both individual AFC device software and overall AFC system. Additionally, you need to support AFC software roll out and deployment in the production environment. You should be good in the analysis of problem and skillful in resolving issues pertaining to system or software.

Job Responsibilities

Assessing Problems

• Providing software application support and performing analyses on software application functionality and suggesting improvements.
• Monitoring effective front-end and back-end functionality of applications based on automated tools for performance metrics adherence.
• Work with cross-functional teams in Infrastructure, Security and other teams to assess the problem effectively.

Identifying and Assessing Technological Solutions

• Collaborate with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Propose workaround solutions until the permanent fixes are deployed.

Maintaining Records and Writing Reports

• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and developing reports for customers across the business.

Support Role

• Providing front-end support to clients and colleagues in other departments.
• Develop knowledge articles for frequently occurring issues.

Software Enhancement

• Perform L3 support including Software development and maintenance in terms of implementing enhancements and defect fixes.
• Maintain and improve the performance of existing software for production environment.

General Skills

• Clearly and regularly communicate with management and technical support colleagues.
• Ability to own tasks and think critical during crisis.
• Willing to learn and collaborate with various stakeholders.

Requirements

• Recognized Degree in Electrical/Electronics Engineering/Computer Science or a relevant discipline.
• At least 2 years’ experience in embedded software development and support with good working knowledge in object-oriented software development using C/C++/Java in Windows, QNX, Unix or Linux platform.
• Experience in software development involving
  • Web application development in Java, using Spring framework and interfacing with database using JDBC and SQL.
  • Object-oriented software design and UML modeling.
• Good knowledge in Windows Server and proficient scripting skill in PowerShell is highly desirable.
• Experience in Incident Management and ITIL process.
• Conduct trend analysis and provide appropriate support and input to product teams.
• Aggressively monitor and respond to incidents generated by stakeholders.
• Strong analytical and problem-solving skills.
• Resourceful and self-motivated team player.
• Good written and verbal communication skills in English.
• Data Analytics and Data Visualization skills will be an added advantage.
• Added advantage if candidate is familiar with one or more of the following technologies:
  • JSON
  • Angular
  • JSP
  • Javascript
  • HTML